Large Law Firm Company X (Tokyo Area)

Service Outline

We aided in the restoration of the PC assets for staff. This entailed things such as system re-installs, configuration, domain settings etc.

Customer Issue

A company in Japan that is a branch store of a European organization had ransom ware on their PCs and needed an emergency recovery.

TES Solution

Due to this company being a branch of a European company all of their documents and conferences were held in English, TES, without an interpreter was able to understand the situation accurately and had a bilingual level 2 engineer out to the scene by the end of the week which allowed the required work to get done as soon as possible preventing further issues.

Client Merits

・Perfect response to the issue in question

・The lowering of stress thanks to pre-planning for the work with specific IT positions